REVEALiO Support

Frequently Asked Questions

  1. The video should be 15-60 seconds in length
  2. Most video formats are accepted, .Mp4 files are preferred
  3. 1080p or 720p
  4. Record video in landscape mode (to match horizontal orientation of artwork/image on which it will be overlaid)
  1. Digital file type: .pdf, .psd, .eps (editable files preferred with text converted to outlines, and graphics embedded)
  2. Dimension: 2″x3.5″ or larger
  3. Resolution: 300 – 600 dpi resolution
  4. Contrast: Images with high contrast perform the best with this technology

We program our software to recognize your digital artwork, so that when it detects the same image in real life, it will overlay your video on top of it when it is viewed through the REVEALiO app.

We request that an editable file of your artwork be submitted if possible, ie, .pdf, .psd, .eps so that we can place call-to-action (CTA) text on the artwork prior to printing. This call to action text lets the end user know that your artwork is special in that it COMES ALIVE when viewed through the REVEALiO mobile app.

If your artwork is already printed, please send us a clear, high resolution scan of it. We will then program our software to recognize the image. If desired, we can send you a sample call to action text that you can print on sticker stock and affix to your existing artwork.

REVEALiO currently offers the following virtual CTA buttons: Visit Website, Email, Text, RSVP, Schedule Now, Buy Now, Claim Gift, FB share, Twitter share.

A basic REVEALiO connection typically takes 3 – 5 business days to complete. You will receive a proof prior to final artwork delivery.

Yes, by default all REVEALiOs are set to loop the video.

The REVEALiO plans allow you to change out the video and CTAs as often as you like for the life of the REVEAL and gain insights as to how often the REVEAL is being viewed.

Changing out the artwork requires a new REVEALiO order.

After you purchase a REVEAL, you will be provided with an account access portal to make changes to existing REVEALs.

Yes, monthly membership can be started and stopped from month to month.